Lake Mac Honey – Terms & Conditions

These Terms & Conditions apply to purchases from Lake Mac Honey Pty Ltd (ABN [40 702 031 794]), trading as Lake Mac Honey.

By using our website or placing an order with us, you agree to these Terms & Conditions. Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot legally be excluded.

1. Promotions

• We may occasionally offer discounts, promotional codes, giveaways or special offers for specified periods.
• Promotions are online only unless otherwise stated.
• Promotional offers cannot be combined with other discounts unless specifically stated.
• Promotions may be subject to additional conditions, including minimum order values, product exclusions or expiry dates.
• We may amend, withdraw or end a promotion before an order is accepted.
• Changes to a promotion will not retrospectively affect orders already accepted under that promotion.

2. Pricing & Payment

• All prices displayed on our website are in Australian dollars (AUD).
• Payment is required when an order is placed.
• If payment is unsuccessful, the order will not be processed.
• We accept payment methods displayed at checkout, including Visa and Mastercard where available.
• Payments are securely processed through our payment providers.
• Lake Mac Honey does not directly store your complete credit or debit card details.
• We make reasonable efforts to ensure prices displayed on our website are accurate. If an obvious pricing error occurs, we may contact you before processing the order.

3. Orders & Cancellation

• An order is considered accepted once we have accepted payment and begun processing the order.
• Ownership of products remains with Lake Mac Honey Pty Ltd until full payment has been received.
• Customers may request cancellation before an order has been dispatched.
• Once an order has been dispatched, cancellation may no longer be possible.
• We may cancel or refuse an order where reasonably necessary, including where:
• a product is unavailable;-

                      - an obvious pricing or website error has occurred;

                      - we reasonably suspect fraudulent activity;

                      - delivery to the requested location is restricted or prohibited; or

                      - we are otherwise unable to lawfully fulfil the order.

• If we cancel an order after payment has been received and the products are not supplied, the amount paid will be refunded.

4. Honey & Product Characteristics

Our honey is a natural agricultural product.

Colour, flavour, aroma, texture and consistency may vary between batches depending on seasonal conditions, floral sources and hive location.

Natural honey may crystallize over time. Crystallization is a normal characteristic of pure honey and does not mean the product has spoiled.

Product photographs on our website are intended as a guide and natural variations may occur.

5. Faulty, Damaged or Misdescribed Products

If a product arrives damaged, is faulty, unsafe, or does not match its description, please contact us as soon as reasonably possible.

We may request:

• your order number;
• photographs of the product or packaging;
• proof of purchase; and
• any other information reasonably required to assess the issue.

Where the Australian Consumer Law applies, you may be entitled to a refund, replacement or other remedy depending on the circumstances.

Any timeframe mentioned in our policies does not limit your rights under the Australian Consumer Law.

6. Change of Mind

Because our products are food products, we do not generally accept returns or provide refunds simply because you:

• change your mind;
• order the wrong product;
• order the wrong quantity; or
• no longer want the product.

This does not affect your rights where a product is faulty, unsafe, damaged, misdescribed or otherwise fails to meet a consumer guarantee under Australian law.

7. Sale & Discounted Products

Sale, promotional and discounted products are generally not eligible for change-of-mind returns.

However, discounted and sale products remain fully covered by applicable rights under the Australian Consumer Law.

8. Shipping & Delivery

We use third-party delivery providers including Australia Post and other courier services.

Delivery estimates are indicative only. Delays may occasionally occur because of circumstances outside our reasonable control.

If an order is significantly delayed, lost or damaged in transit, please contact us and we will work with the delivery provider and provide any remedy required under Australian Consumer Law.

9. Authority to Leave

Where you request or authorise a parcel to be left without a signature, you authorise the courier to leave the parcel at the nominated location where reasonably safe to do so.

Once a parcel has been successfully delivered in accordance with your authority-to-leave instructions, the risk of subsequent theft or loss may pass to you.

Nothing in this clause excludes any rights you may have under Australian Consumer Law.

10. Website Use

You must not:

• interfere with or disrupt our website;
• attempt to gain unauthorised access to our website or systems;
• introduce malicious software or code;
• use the website for unlawful purposes; or
• misuse website content.

We may restrict access to the website where reasonably necessary to protect our business, customers or systems.

11. Intellectual Property

Unless otherwise stated, original website content owned by Lake Mac Honey Pty Ltd, including photographs, graphics, text, logos and branding, is protected by applicable intellectual property laws.

You may view and use our website for personal, non-commercial purposes.

You must not reproduce, distribute, modify or commercially use our content without permission except where permitted by law.

12. Accuracy & Availability

We make reasonable efforts to keep product information, pricing and availability accurate.

Products may become unavailable without notice.

We may update product descriptions, pricing and website content from time to time.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applying to an order will generally be the version in effect when the order was placed.

Updated Terms will apply from the date they are published and will not retrospectively remove rights relating to orders already placed.

14. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.

15. Business & Contact Details

Lake Mac Honey Pty Ltd
Trading as Lake Mac Honey
ABN: [407 020 317 94]

Email: lakemachoney@yahoo.com
Phone/Text: +61 421 655 912