Lake Mac Honey – Terms & Conditions

Welcome to Lake Mac Honey! Please read our Terms & Conditions carefully—they cover everything you need for a smooth and sweet shopping experience. By using our website and placing an order, you agree to these terms.

1. Promotions

  • We occasionally offer special specified dates.

  • Promotions are online only, unless stated otherwise.

  • No extra discounts apply to promotional items.

  • Lake Mac Honey reserves the right to change or cancel promotions at any time.

2. Pricing & Payment

  • All prices are in AUD.

  • Payment is taken when you place your order. If it fails, your order will not be processed.

  • We accept Visa & MasterCard all processed securely by our payment provider.

  • Lake Mac Honey does not store credit card details.

3. Orders & Cancellation

  • Ownership of goods stays with Lake Mac Honey until full payment is received.

  • We may cancel any order at our discretion.

  • Customers can cancel orders before dispatch without penalty.

4. Quality & Returns

  • Each jar of honey is raw, natural, and unique—colour, flavour, and texture may vary.

  • If your order arrives damaged, faulty, or not as described, contact us within 7 days for a replacement or refund.

  • Change of mind returns are not accepted.

  • Questions? Email us at lakemachoney@yahoo.com or call/text +61 421 655 912.

5. Shipping & Delivery

  • Orders are processed within 2 business days.

  • Delivered via Australia Post.

  • We are not responsible for delays or loss once the package is with the courier.

6. Privacy & Contact

  • We collect your details only to process orders, deliver products, and send occasional updates (if you opt-in).

  • Your information is never sold to third parties.

  • Contact us anytime to update your details or ask questions: lakemachoney@yahoo.com.

7. Website Use

  • Do not hack, tamper, or interfere with our website.

  • All content (text, images, logos) is owned by Lake Mac Honey and cannot be reused without permission.

  • Reselling our products without permission is prohibited.

8. Intellectual Property & Copyright

  • You may use our website content only for personal, non-commercial purposes.

  • Any other use requires written permission.

9. Accuracy & Availability

  • We strive to keep pricing, product info, and availability accurate.

  • Prices and details may change without notice.

10. Changes to Terms

  • Lake Mac Honey may update these Terms at any time.

  • Continued use of our website means you accept the latest version.

11. Australian Consumer Law

  • These Terms & Conditions do not affect your legal rights as a consumer under Australian law.

Shipping & Orders – Lake Mac Honey

Delivery

  • Shipping is a flat rate of $15.25 for standard delivery Australia-wide.

  • We also offer Local Delivery at a discount ($4.95) by using the code LOCAL at checkout. Available to customers within approximately 0-15 km of Warners Bay, NSW.
    Deliveries are made within 1–2 business days of order confirmation. If your address falls outside this area, we may contact you to arrange alternative delivery or refund the order.

  • Orders over $75 will receive free delivery to a single Australian address.

  • We only deliver to Australian residential, business, and PO Box addresses. International orders are not available at this stage. If you want to discuss multiple delivery addresses, please contact us before placing your order.

  • We use Australia Post, Fastway, and other courier providers where necessary to deliver across Australia. We aim to have your order delivered within 7 working days, although some regional areas may take longer.

  • During busy periods (e.g., Christmas, public holidays, or promotional events) delivery may be delayed due to courier capacity and holiday closures.

  • Please ensure your delivery address and postcode are correct, as we cannot be responsible for non-delivery due to incorrect information. Extreme weather, civil actions, or courier breakdowns may also cause unavoidable delays.

  • All orders are tracked, and a signature is required upon delivery. If no one is home, a card will be left with instructions to either collect your parcel from your local Post Office or arrange redelivery.

  • If you would like your delivery left in a secure place without a signature, you can specify this in the delivery comments during checkout. This acts as an “authority to leave,” and Lake Mac Honey cannot be held responsible for loss or damage after delivery in this case.

Christmas & Holiday Delivery

  • To ensure your honey and gift boxes arrive in time for Christmas, please place your Australia-wide orders by December 10th.
    Local customers (within 15 km of Warners Bay) can order until December 20th for guaranteed Christmas delivery.

  • While we do our best to deliver on time, please note that couriers may experience delays during the holiday season.

Order Tracking & Returns – Lake Mac Honey

Order Tracking

  • Once your order is packed and ready for dispatch, we’ll send you an email confirming it’s ready to go.

  • When your package leaves Lake Mac Honey, you’ll receive an email or text with your tracking number from our courier.

  • You can track your order by visiting the courier’s website (your email or text will tell you which courier is delivering your parcel) and entering your tracking number.

  • If you have any questions about tracking or delivery, email us at lakemachoney@yahoo.com or call/text +61 421 655 912. We’re happy to help!

Delivery Restrictions

  • We currently only ship within Australia. International shipping is not available at this time due to import restrictions on honey.

State & Regional Restrictions

Certain regions have restrictions on shipping honey or honeycomb:

Western Australia

  • Due to domestic quarantine laws, we cannot ship: all honey, honeycomb, honey gift packs.

Tasmania

  • Honeycomb or products containing honeycomb cannot be shipped.

Kangaroo Island

  • Bringing honey, bees, or bee products onto the island is prohibited.

Returns & Refunds

We want every jar of honey to delight you! Here’s how we handle returns:

  1. Damaged, faulty, or misdescribed products

    • If your product is faulty, damaged, or does not match its description, contact us within 7 days.

    • We will provide a replacement or refund once proof of purchase is confirmed and the product is returned to us.

  2. Change of mind or order errors

    • We cannot accept returns or offer refunds if you change your mind or made a mistake ordering.

    • This is because we cannot resell food products once they leave our hive and packaging.

  3. Sale items

    • No refunds or exchanges are available for discounted or sale items.

How to Return an Item

  • For online orders: contact us within 7 days with your order number, and we’ll guide you through the return process.

  • Ensure your returned product is well-packaged to avoid damage during transit.

Privacy Policy – Lake Mac Honey

Lake Mac Honey respects your privacy and is committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, subscribe to emails, or purchase our honey.

By providing your information to us, you consent to its use in accordance with this policy. Any changes will be published on our website.

1. Website Visitors

When you visit our website, we may collect non-personally identifiable information (Non-PII), such as:

Pages you visit

How you found our website

Content that interests you

Cookies:

Our website uses cookies to enhance your experience. Cookies may remember your preferences or geolocate your state in Australia.

This helps us alert customers in Western Australia and Tasmania about honey product restrictions.

Cookies may also help improve website performance and marketing.

Sharing:

We do not sell your data to third parties.

Some cookies may be linked to platforms like Google Analytics or Facebook for advertising purposes. You may opt-out of Google advertising here.

2. Online Purchasers

When you purchase from Lake Mac Honey, we collect:

Name

Billing and delivery address

Payment details (processed securely via our payment provider; we do not store credit card information)

Email address and phone number

This information is used to:

Process and deliver your order

Update you on your order status

Contact you if necessary regarding your purchase

Security:

We take all reasonable steps to protect your personal information, including secure servers and restricted access.

3. Email Subscribers

If you join our email list, we collect:

Name

Email address

We use this to send updates about:

Honey and bee news

New products and offers

Tips about pollination, bees, and gardening

You can unsubscribe anytime via the link at the bottom of our emails.

Sharing:

We do not sell your personal data.

4. How We Use Your Information

We may use the information we collect to:

Personalize your online experience

Complete your purchases

Provide customer support

Improve our website and marketing

Prevent misuse or fraud

5. Contact Us

If you have questions about your privacy or our practices, contact us at:
Email: lakemachoney@yahoo.com
Phone: +61 421 655 912